Overview
Burpee Baskets are made fresh for each order, so we can’t accept returns of food, baskets, or accompaniments once delivered. If something isn’t right, we want to hear about it and will make it right.
If there’s a problem with your order
Contact us within an hour of delivery at info@cookingwithburpee.ca with your order name and, if possible, a photo. We’ll review it and offer a refund, credit or replacement if:
- Items were missing, damaged or spoiled on arrival
- The order didn’t match what you ordered
- Your order arrived more than 30 minutes after your scheduled delivery time without notice
Cancellations and changes
You can cancel or change an order up to 2 hours before your scheduled delivery time for a full refund. After that, we may have already prepared your order, so we may not be able to refund it.
If we have to cancel, for example because of a supplier issue or bad weather, we’ll tell you as soon as possible and give you a full refund or a new date.
Allergies and dietary needs
Please tell us about any allergies when you order. Our baskets may contain, or come into contact with, dairy, nuts, gluten and sulphites. We can’t give refunds for reactions to allergens that weren’t disclosed when you placed your order.
Blankets, baskets and refills
Blankets and baskets are yours to keep. Refill orders follow the same policy as new orders.
How refunds are paid
Approved refunds go back to your original payment method. It may take 7 business days to appear, depending on your bank or card company. If you haven’t seen it by then, check with your bank first, then contact us at info@cookingwithburpee.ca.
Gifts
If you order a basket as a gift, the refund goes to the person who paid. We only share order details with the recipient when needed for delivery.
Need help?
Email info@cookingwithburpee.ca or use our contact page. We’ll reply within one business day.